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Orders and Shipping
Information
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Shipping: |
| Our shipping
charges are inclusive of processing, handling and shipping cost. We offer
2 shipping options: Overnight (1 to 2 Business Day) & 2 to 3 Business
Days, after your order is processed and packed. Please note that shipping
time DOES NOT INCLUDE processing and packaging time. Hence, please place
your order well in advance. |
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How do I place my order? |
| Once you have
chosen your product, you can order directly via our secure shopping cart
system. Your product will appear in the shopping cart. If you wish to select
more products, click the 'Continue Shopping' button to go back to the site
for more selections. When you are done selecting your products, please click
the 'Checkout' button. |
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How do I modify the
contents of the shopping cart? |
| If
you wish to modify the quantity of your products, please change the number
in the quantity box and click 'Update'. This will change the product
quantity. If you wish to delete the product you have selected in your cart,
you have either of the following options: modify the product quantity to '0'
(zero) and click update, or click 'Empty Cart' if you want all the contents
emptied. |
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Check out Process: |
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When you are finished with ordering, you can check out. Our automated
system will lead you through the checkout process, page by page. Please fill
out the sender information, recipient information, select the delivery date
of your item and type in any message you wish to attach, in the box provided
for personalized messages. After this step, you will be led to the next
secure process where you will fill out information regarding your payment.
You can either choose to enter credit card information or you call in your
credit card details as soon as you place the order. Our able staff will be
happy to assist you as always. When you finish with the checkout process,
our system will generate an order tracking or reference number for you which
will also be e-mailed to you at the e-mail address you provide. |
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How do I find out the
status of my order? |
-Please call us at 1-800-393-2181, 609-720-0300, and our customer service staff will be happy to update you.
-You may also log in on to our Live Support System via which you will be
able to chat with a customer service representative regarding any queries.
-You may send us an e-mail at
info@sendcaviar.com
-You may use the Contact Us Form by clicking the 'Contact Us' link in the
upper left corner. |
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